Temporarily disabled transactions on Tether.to

A temporary suspension of transactions is usually triggered when security settings on your account are changed. A temporary suspension helps safeguard your funds if your account is compromised and an attacker attempts to steal your funds.

For instance, if your email account is compromised, the attacker may attempt to reset your Tether.to password. Because the attacker can confirm the password reset using the link supplied via email, the attacker can compromise your account after executing the password reset if no hold is triggered. 

The five-day hold period will allow the legitimate account owner to detect the security breach and alert Tether.

The most common triggers of a withdrawal hold are:

• Password resets;

• Changing your 2FA device setup;

• Requesting a security change through support (Two Factor Authentication reset/email address change).

While the account is temporarily disabled, you won't be able to make any acquisitions or redeem any funds. Any previously filed transactions will be on hold as an extra security measure. 

How to get the temporary Tether account suspension lifted

If your account is on hold without a security concern and you want to release it before the five-day period expires, you can request it by contacting Customer Support or going directly to https://cs.tether.to/OI. 

When you contact the customer support team, they will request actions to confirm your identity to release the account. 

Note: This action applies only to verified accounts. Accounts that are not verified will need to wait until the five-day suspension period has finished.

If you have any inquiries, please don't hesitate to contact Tether Support.